Privacy Policy
HMBR Tools & Chemicals Ltd. (“HMBR,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices — including, specifically, how we use WhatsApp to communicate with you.
40+ years
Experience
1. Information We Collect
- Contact and order information: name, phone number, delivery address, and order details you provide to us directly, by phone, in person, or through this website.
- WhatsApp messaging information: if you message us on WhatsApp, or if you provide your phone number and consent to be contacted on WhatsApp, we collect your phone number, your WhatsApp display name (as shared by WhatsApp), and the content of the messages exchanged between you and us.
- Website usage information: standard technical information (such as browser type and pages visited) that may be collected automatically to help us maintain and improve this website.
2. How We Use Your Information
We use the information above to:
- Process and fulfill your orders and respond to inquiries.
- Send you order-related updates (for example, order confirmation, dispatch, and delivery status) via WhatsApp or other channels.
- With your consent, send you promotional offers, new product announcements, or other marketing messages via WhatsApp.
- Improve our products, services, and this website.
- Meet our legal and regulatory obligations.
3. WhatsApp Messaging — Consent and Opt-Out
By messaging us on WhatsApp, or by providing your phone number to us and indicating you’d like to be contacted on WhatsApp, you consent to receive messages from HMBR Tools & Chemicals Ltd. on WhatsApp, including order/service updates and — only where you have separately agreed to receive them — promotional/marketing messages.
You may opt out of marketing messages at any time by replying “STOP” to any marketing message you receive from us, or by contacting us directly using the details in Section 8 below. We will honor opt-out requests promptly. Opting out of marketing messages does not affect order/service updates related to an order you have placed. Standard message and data rates from your mobile carrier may apply.
4. How We Share Your Information
- WhatsApp / Meta Platforms, Inc.: Messages you send and receive via WhatsApp are transmitted through Meta’s WhatsApp Business Platform, which processes message data as necessary to deliver those messages, in accordance with Meta’s own WhatsApp Business Messaging Policy and Data Processing Terms.
- Service providers: We may share information with service providers who help us operate our business (for example, hosting and database providers), solely for that purpose and under confidentiality obligations.
- We do not sell your personal information to third parties for their own marketing purposes.
- We may disclose information if required by law or to protect our legal rights.
5. Data Storage and Security
WhatsApp message data and related contact information are stored in a database that is access-restricted to authorized personnel only. We apply reasonable technical and organizational measures to protect your information, including encrypted transmission (HTTPS/TLS) for all data sent to and from our systems. We retain information for as long as necessary for the purposes described in this policy, or as required by law, and will delete or anonymize it upon a valid request where we are not otherwise required to retain it.
6. Your Rights
You may ask us to access, correct, or delete the personal information we hold about you, or ask us to stop contacting you, by reaching out using the contact details in Section 8. We will respond to reasonable requests within a reasonable time.
7. Cookies
This website may use cookies or similar technologies to support basic functionality and to understand how visitors use the site. You can control or disable cookies through your browser settings; doing so may affect some site features.
8. Children’s Privacy
Our products and services are directed at adults and businesses. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our services after a change means you accept the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us:
HMBR Tools & Chemicals Ltd. Address: Holding # 13, Road # 1, Ward # 40,
Area # 2, Kudabo , Mirer Bazar, Gazipur.
Email: hmbronline@gmail.com
Phone: 01711881978, 01711143025
Website: https://www.hmbr.com.bd